Founder's Associate — GTM & Operations

About Matrix

Matrix is building a personal cloud computer for the AI-agent era: a persistent environment where people run coding agents, tools, applications, and long-running work without tying everything to one laptop.

• AI agents need more than chat windows. They need computers of their own: durable environments with memory, software, files, permissions, and the ability to keep working across devices.
• We are an early-stage team building the product while using it ourselves every day. Customer conversations influence what we build. Technical breakthroughs become stories and demos. Friction becomes the next thing we fix.
• We are defining a category, not simply competing inside an established one. Helping people understand why this future matters is central to the role.

The role

We are looking for a high-agency generalist to work directly with the founder and help build the commercial side of Matrix.

• You will move between customer research, storytelling, launches, sales, PR, partnerships, community, and company operations.
• You will not wait for a finished strategy and execute one assigned piece. You will help discover the strategy by talking to users, testing ideas, building relationships, and turning what we learn into action.
• This is a hands-on role. You will do the work, learn quickly, and help us decide what deserves more investment.

What you'll do

• Talk to users, leads, and prospective customers.
• Run customer interviews and turn conversations into product and positioning insights.
• Own thoughtful follow-ups with leads, partners, journalists, investors, candidates, and community members.
• Build and manage the sales pipeline, from research and outreach through follow-up and close.
• Write outreach, launch copy, press pitches, case studies, founder content, and sales materials.
• Support product launches, PR, announcements, partnerships, and community initiatives.
• Run focused GTM experiments across content, outbound, events, partnerships, and distribution.
• Create product demos and customer stories that make a technical product easy to understand.
• Keep important conversations moving so opportunities do not fall through the cracks.
• Research markets, competitors, potential customers, and emerging distribution channels.
• Build lightweight systems for CRM, reporting, and company operations.
• Take ownership of ambiguous projects that do not yet have an obvious owner.

A week might include

• Interviewing a founder who runs several coding agents across multiple devices.
• Turning a late-night product breakthrough into a demo people actually understand.
• Finding the ten people who should see that demo first.
• Following up with a lead before the founder remembers to ask.
• Helping a journalist understand why agents need computers, not just chat windows.
• Hosting a dinner, meetup, or user session that creates unexpected connections.
• Testing Matrix and finding the bug that would have ruined tomorrow's demo.
• Building a small AI workflow because doing the same task manually twice feels suspicious.

How we work

• High agency. You notice what needs to happen, propose a direction, and move it forward.
• Storytelling. You turn technical work, customer insights, and founder observations into ideas people remember.
• Real relationships. You are curious about people, remember what matters to them, and follow up thoughtfully.
• Closed loops. Conversations become decisions, next steps, introductions, experiments, or clear no's.
• Close to users. You prefer direct conversations and observed behavior over assumptions.
• AI as leverage. You build faster ways to research, write, organize, and execute.
• Care for craft. You have taste in writing, communication, demos, and how the company presents itself.
• Speed with judgment. You distinguish reversible experiments from decisions that deserve more care.
• Range. You enjoy moving between a customer interview, a sales follow-up, a launch, and an unexpected company problem.
• Good energy. We are ambitious, kind, direct, curious, and enjoyable to build alongside.

Our culture is closer to a small creative studio crossed with an ambitious product lab than a traditional corporate marketing team. We take the mission seriously without taking ourselves too seriously.

What we're looking for

• Exceptional written and spoken English.
• Strong storytelling instincts and the ability to make technical ideas understandable.
• Evidence of high agency: you have independently taken an ambiguous project from idea to concrete result.
• Confidence speaking with users, customers, partners, journalists, and senior stakeholders.
• Natural relationship-building ability and reliable follow-through.
• Commercial judgment and comfort with outreach, follow-ups, and sales conversations.
• Genuine curiosity about AI agents, developer tools, startups, and how new categories are created.
• Comfort using AI tools as part of your daily work.
• The judgment to operate with speed, discretion, and care.
• Significant overlap with European working hours.

Helpful, but not required

• Experience at an early-stage startup.
• Experience in customer research, founder-led sales, community, PR, recruiting, partnerships, journalism, or consulting.
• Familiarity with developer products or technical audiences.
• A public body of work such as writing, events, projects, communities, interviews, or content.
• Experience building a CRM or lightweight operating system from scratch.

We care more about judgment, energy, communication, and evidence that you make things happen than about a specific degree, background, or previous title.

What success looks like

• Every important lead and relationship has a clear next step.
• Customer interviews happen consistently and influence product decisions.
• Sales and partnership follow-ups are fast, thoughtful, and organized.
• We run focused GTM experiments and learn from them.
• Launches, content, PR, and demos move from ideas to shipped work.
• The founder spends less time chasing loose ends and more time on high-leverage decisions.

What this role offers

• High cash compensation and meaningful equity ownership.
• Direct collaboration with the founder.
• Broad exposure across product, GTM, sales, PR, partnerships, and company building.
• Significant ownership from the beginning.
• The opportunity to shape both the role and Matrix's commercial engine.
• A steep learning curve with real responsibility.
• Remote work with substantial overlap with European working hours.

This role suits someone who wants to become a founder, early-stage operator, or commercial leader and wants the intensity and range that come with building from the beginning.