These Terms of Service govern access to Matrix OS, the website at matrix-os.com, hosted Matrix OS instances, related apps, APIs, support, and other services provided by Finna Labs Inc. By using Matrix OS, you agree to these terms.

If you use Matrix OS for an organization, you confirm that you are allowed to accept these terms for that organization. If you do not agree, do not use the service.

Matrix OS is an AI-native operating environment that can provision a personal cloud computer, run apps, manage files and workspace state, connect approved integrations, and route requests through AI agents selected or configured by the user.

Hosted Matrix OS workspaces may include control-plane services, per-user runtime infrastructure, generated software, terminal sessions, messaging or integration bridges, and backup or recovery systems. Some features are experimental, beta, or dependent on third-party providers.

You are responsible for the accuracy of account information, the security of your credentials, and all activity under your account. Tell us promptly at [email protected] if you believe your account or workspace has been compromised.

You may not share access in a way that bypasses Matrix OS permissions, impersonate someone else, or interfere with another user's workspace.

As between you and Finna Labs Inc., you keep ownership of your prompts, files, app data, workspace data, generated apps, and other content you provide to or create with Matrix OS. You grant Finna Labs Inc. the limited rights needed to host, secure, operate, support, back up, transmit, and improve the service.

Matrix OS is designed around owner-controlled data. Personal files live in your Matrix home, structured app and workspace records live in your Matrix database, and connected services are used only as authorized by you or your organization.

Matrix OS can generate text, code, app behavior, plans, commands, and other outputs through AI models and agents. AI output can be incomplete, unsafe, inaccurate, or unsuitable for your situation.

You are responsible for reviewing, testing, and approving AI-generated output before relying on it, deploying it, sharing it, or using it for legal, medical, financial, security-sensitive, or other high-impact decisions.

You agree not to use Matrix OS to:

• break the law or violate another person's rights;
• upload, generate, or distribute malware, exploit code, or abusive automation;
• attack, probe, overload, scrape, or disrupt Matrix OS or third-party systems;
• bypass access controls, rate limits, sandbox boundaries, or billing controls;
• connect third-party services without authorization; or
• store or process data you are not allowed to provide to the service.

When you connect services such as email, calendar, chat, repository hosting, or other integrations, you authorize Matrix OS and its integration providers to access those services as needed to perform the actions you request.

Third-party services have their own terms and privacy practices. You are responsible for the permissions you grant and for disconnecting integrations you no longer want Matrix OS to use.

The Matrix OS source code is licensed under AGPL-3.0-or-later unless a file states otherwise. Those open-source license rights apply to the covered code and are not reduced by these service terms.

These terms govern use of the hosted Matrix OS service, accounts, support, infrastructure, and related Finna Labs Inc. services. They do not transfer ownership of your content or generated apps to Finna Labs Inc.

Some Matrix OS features may be free, usage-limited, invite-only, beta, or paid. If paid plans or usage charges apply, the checkout or order flow will describe the price, billing interval, taxes, cancellation terms, and any usage limits before you buy.

You are responsible for third-party charges you choose to incur, including cloud, AI model, messaging, integration, or provider costs connected to your workspace.

We may change, suspend, or discontinue features, especially beta or third-party dependent features. We may update these terms by posting a revised version with a new effective date. Material changes will apply prospectively unless the change is required sooner for legal, security, or abuse-prevention reasons.

Matrix OS is provided as is and as available. To the fullest extent permitted by law, Finna Labs Inc. disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

To the fullest extent permitted by law, Finna Labs Inc. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, or service interruption.

Questions about these terms can be sent to Finna Labs Inc. at [email protected].