AI literacy for employees · pilot discovery
A shared language for working with AI.
Help people understand what AI can do, recognize when it can mislead them and know when to ask for help.
A useful place
to begin.
Who it’s for
Learning, people, operations and risk leaders building a common foundation across nontechnical teams.
Before you begin
A sponsor who can connect exercises to the organization’s approved tools, information policy and escalation route.
What you’ll work towards
An agreed vocabulary, a practical output checklist and examples of when to use AI, review it or stop.
The proposed path
Learn it.
Then try it.
- 01
Capabilities without the hype
Distinguish models, chat interfaces and agents. Discuss uncertainty and the difference between convincing text and verified facts.
- 02
Information and access
Practice classifying public, personal and confidential information. Apply the organization’s actual policies and approved tools.
- 03
Review and escalation
Check sources, numbers and context. Identify consequential decisions and where a person should take over.
- 04
Make it role-specific
Apply the concepts to fresh workplace scenarios. Record questions for the organization’s tool owners and relevant specialists.
An example of the work
Something you can inspect.
Review a fictional customer response containing an unsupported policy claim. Identify the evidence gap, decide what can be safely said and choose the right person to resolve the uncertainty.
Scope, delivery and timing are agreed before a pilot begins.
A little more
before you start.
Does this establish legal compliance?
No. A learning pilot does not establish organizational or regulatory compliance. Your legal, security and policy owners should determine their requirements and review any programme against them.
Can it be tailored to different roles?
That is the proposed approach. We start with examples and constraints from a particular team rather than assuming one set of exercises fits everyone.
Make it relevant to your team.
Tell us what your people do and where they need more confidence.
Tell us about your team ↗